FAQs

We are a platform that aims to inspire parents & children to have more family time together. Starting from a grocery provider, we aim to provide more services across other verticals to create more family time in the future.

We get fresh produce daily from our supplies in the morning. With right inventory management, we reduce the chance of over ordering to prevent stocking up. Our products come from Singapore’s leading traders that supplies to major retailers.

Customisation is available upon indication. As you shop, choose your preferred “Cut Type” in the product listing. In the event that you can’t find your preferred cut, do contact us via email hello@kidslovr.com for us to assist you.

We have suppliers that are Halal certified. Do contact us if you can’t find what you are looking for on our site.

Yes, we work with leading organic trader to provide high quality organic food. Should there be any items that you prefer, please make the request through contact us or email us hello@kidslovr.com, Subject: Request for organic supply.
Simply take a picture of what you like and we will assist you further.

Once an order is submitted it cannot be changed. If you wish to add items, please make a new order.

Currently we do not allow cancellation of order.

As our fresh produce and seafood are subjected to availability, in the event that we are unable to fulfil your full order, we will refund you for the particular item that is out of stock.

Any changes to the delivery address must be informed latest by 12pm on actual delivery date. To change your delivery address please email hello@kidslovr.com with your Order ID & new address. Currently we do not allow rescheduling of delivery date.

Refunds will be made via credit card, Paylah or Paynow within 7 working days. Refunds exclude transaction fee.

Due to food hygiene and the perishable nature of food, we do not accept any returns in exchange for refunds. We have strict standards in place to ensure that quality and consistency is maintained.

We sincerely apologise for the inconvenience caused.

For missing items, kindly contact us within 3 hours upon delivery via email hello@kidslovr.com

For damaged items, kindly contact us within 24 hours upon delivery. Please provide us with the following documents via email hello@kidslovr.com
1. Order number
2. List of items damaged.
3. Image of the damaged items. (*Compulsory)

We will contact you within 48 hours. We will assist case to case basis.

Our facilities are suitable for all types of produce which include ambience, cold & frozen.

We deliver from Monday to Friday (excluding public holidays), between 6pm to 10pm.
We aim to deliver within the chosen delivery time slot. Unfortunately, while we try our best to mitigate all incidents, many things on the road are out of our control. We will try our best to ensure proper communication with our customers in incidents where your delivery may arrive earlier or later than expected.

Our current pick up location is at: 16 Shaw Road #04-12 Singapore 367954. Pick up timing is between 5pm - 8pm on pick up date. Please select the pick up timing upon check out.

In the event that you can’t make it for the pick up date, we will not be held liable for the freshness of the items. We only allow storage for your order for one extra day.

We operate Monday to Friday (excluding public holidays), 9am to 6pm

We charge $7 per delivery if the order is less than $60.
For delivery to addresses in Sentosa, there will be a delivery charge of $21 if the order is less than $90.